Confronting your audience: does it ever really work?
The other week I wrote about a “dummy-spit” by Rob Toth. An old friend recently reminded me about another “dummy-spit”, many years ago, at Melbourne’s Dallas Brookes Hall by Brad Sugars. Brad was just starting out in the speaking and coaching game. It was a free seminar pitching Brad’s coaching and consulting services, from memory.
What I do remember, vividly, is Brad’s tantrum on stage, in front of 400 small business owners.
Just before the break he’d delivered a full-on pitch for attendees to sign up during the break for what was, at the time, a fairly expensive coaching program for which he hadn’t really established the perceived value needed to justify the price.
When he discovered that very few sign-ups had occurred, he harangued his audience for more than ten minutes after the break, accusing them of being unresponsive, short-sighted, unimaginative, unadventurous… and he was talking to 400 small business owners? People who’d risked everything they owned to take charge of their own destinies?
It didn’t go down well. (Surprise, surprise!)
By my estimation, at the time, around one third of his audience walked out. It was a monumental error of judgment and it damaged his credibility in the country’s second biggest market for some time.
To Brad’s credit, he learned from that debacle, bounced back and now heads a highly successful international business coaching operation.
My first encounter with confronting your audience online was at least 10 years ago, when Paul Myers of TalkBizNews challenged people who were on his list for the wrong reasons to unsubscribe immediately.
It was a very effective move on Paul’s part — and was promptly followed by a bunch of clueless imitators ordering subscribers to unsubscribe if they didn’t buy whatever the imitators were trying to flog their hapless, much-abused subscribers.
They just didn’t get it. the tactic blew up in their faces, and some of them have never recovered to this day.
What was the difference?
Once again, the critical difference between what’s good or bad, smart or stoopid, desirable or undesirable isn’t found in WHAT we do, but in WHY and HOW we do it. In other words, if you understand the cause-and-effect relationships involved, and do it with skill, intelligence and style, you can make it work brilliantly for you.
But do it without these attributes and insights and you court instant self-destruction because of your terminal stupidity.
You’ll get what you deserve, either way. And that brings me to the latest example…
Mike Dillard’s launch of “What’s Working Now”
I have a lot of respect for Mike Dillard. He’s smart, talented and savvy. On most things related to network marketing we see eye-to-eye. I don’t always agree with his methods, but that’s usually a question of personal style rather than ethics.
I was very interested to receive several emails from Mike at the weekend telling me, in no uncertain terms, that because I hadn’t signed up for his new continuity program, “What’s Working Now”, I was no longer welcome to be on his list. To quote Mike verbatim…
You have two choices…
Join What’s Working Now — today — because I know it will help you, or kindly remove yourself from my list.
Here’s the sign-up link, or you can find the unsubscribe link is at the bottom of this email.
The choice is yours, but it’s TIME TO GET OFF THE FENCE AND MAKE THE CHOICE. It’s your life, not mine, so either way is fine by me.
It’ll be interesting to hear the results from this high-risk email — if Mike ever decides to share that information. I suspect it may have done him more harm than good because, while Mike is intelligent and clued-in, this isn’t the same situation as the ONLY example of this approach I’ve ever seen that actually worked. (By the way, Paul Myers is one of the few REAL go-to experts consulted by the top-tier online marketers. Compared to Paul, Mike is still “climbing the hill”, despite his successes.)
Mike’s promoting this on the basis of a $10 initial purchase of a thumb drive/data-stick loaded with initial information, ahead of a monthly continuity program that costs $37, $67 or $97 per month.
He’s also promoting it heavily through a strategy that, until now, was really only seen in the Internet marketing niche, where a bunch of super-stars promote the product through the addition of spectacular bonuses if you purchase through their affiliate links.
Alarm bells should be ringing about now!
If you’re not familiar with IM tactics, you should be aware that this approach is a sure sign that those experts expect to rake in the cash from promoting this program… especially on the back-end: the continuity program and plenty of high-ticket up-sells and cross-sells further down the track.
So why do I think this tactic by Mike was so risky?
Because it was nothing more than blatant emotional blackmail. It ignored the reality of the back-end commitment required, which a LOT of people on Mike’s list would have been wary of in today’s financial climate, implying instead that they were indecisive losers because they wouldn’t purchase the $10 thumb drive.
If that’s an example of the kind of strategy to be delivered by “What’s Working Now”, I’ll pass. Thanks, but no thanks.
For a start, not only are Visa and MasterCard terminating merchant accounts, hand over fist, for just this kind of tactic, but the FTC has weighed into the fight as well. And this has been happening for months now.
Your thoughts and comments are welcome. Do you agree? Disagree?






Hi John,
I’m so glad with this post. It’s not the first time Mike Dilard is using this tactics. Some time ago I expenrienced this too with him and I felt being treated very, very rude and I did remove myself from his list immediately.
I thought: It should be working for him, or/and he doesn’t know or care how he makes the people he addresses feel.
I tried to forget it and stay in the positive emotions.
It was not my choice to sign-up to be on Mike Dillard’s list.
A friend of him promoted a video for Mike Dilard, I was on his friend’s list. I was curious about the content of this video, but the only way to watch it was to opt-in. I didn’t care to do that, because watching the video was important for me at that moment.
Soon after a few emails, telling me how many books he had read and showing a photo of all the books he had read and of course promoting his product, Mike Dillard made me that choice. If I don’t take what he is offering I should remove myself from his list.I opt-out immediately.I was so angry and felt offended.
I’m also glad that in this same post you make clear how good Paul Myers is. Some 4 years ago I think it was, you gave me the advice to start reading Paul Myers newsletter, if I want to learn from a person who knows what he is talking about and I’m still on Paul’s list.I open his newsletter the moment I see it coming in. No matter what time it is.
Paul Myers is all for advancement of all his readers, Paul Myers has excellent stuff. And he rarely promote his friend’s products. His work is affordable and he always over-deliver.
I once asked him if he could sent me a copy of an Ebook I’ve bought from him, because I couldn’t find mine and he sent me different e-books on that same subject on top of that. He Never asked a dime for them.
I’ve tried to promote his newsletter to some people I know, but they don’t feel like reading too much.
Paul Myers has a real newsletter not an email, with a video and some nice images and promotion of affiliate stuff of some friend who is selling this or that.
He has real, good products. And the best thing is he makes you feel and believe that you too will become great one day. He really shares his experience and his knowledge with his readers.
It’s like Fourth generation system, he shares all he knows with others.
Thank you for posting this John. I knew it will come.I knew I will read somebody’s complain about Mike Dilard’s way of treating people who don’t want what he offers.
Deana
Hi Deana
Mike’s approach is a fairly old one that’s been used by direct sellers in all kinds of industries. If the prospect won’t sign on the first or second appointment, or has concerns, throw a tantrum and bully them into complying by threatening to walk away and deprive them of the opportunity.
My response has always been to say “there’s the door… see yourself out.”
Emotional blackmail by any seller is a warning sign for me. It too often precedes a less-than-satisfactory buying experience overall.
You’re right about Paul Myers. I’ve known Paul since just after he began publishing and we became good friends. He’s been a totally trustworthy “sounding board” when I’ve had doubts or concerns about which way to go, and wonderfully supportive in his advice.
Thanks for your comments.
John
Not quite on the same theme, but I have to say that there are times that I feel like spitting the dummy and haranguing people who approach me for business information, then fail to make any sort of follow up contact. One might have thought that common courtesy would elicit at least a Thank You. But it seems not ( leaving you to wonder if your response failed to arrive or maybe you are just too low in the scheme of things to rate an acknowledgment).
Feel like explaining about politeness and the essential nature of two way communications to the business they espouse interest in — but I guess in the end it does no good. Least said soonest mended.
Eric,
The simplest view of these people is to realize that they just saved you a lot of trouble and potential pain: with that attitude to relationships they’re unlikely to make a success of network marketing, long term, or to respond to guidance.
Hi John
So true – the only way to look at it really. Move on find people that will interact and accept recommendations etc. You just wonder why so many people are like that, part of their conditioning and state of society I guess.
Hi John,
At first all I wanted was to read the comments. But when I read Deana’s comment I couldn’t resist the urge to comment too. Deana’s comment resonates with me because I have had similar experiences with both Mike and Paul.
It was a good pastor who introduced Magnetic Sponsoring to me few years ago. Because I trusted that pastor, I paid attention to it. Not because I liked Mike’s style.
One time I started a thread in his Better Networker and he joined the discussion. Many of his followers joined too immediately. It was really interesting seeing those people doing that. I didn’t like what Mike said. I felt he lacks genuine empathy.
I was in the list of one of Mike’s followers and she too applied this tactic of Mike. I barely learned anything new from her and she was already using that “removing from her list” tactic. Needless to say, I unsubscribed immediately!
Regarding Paul Myers, I find him to be a very kind person based on my experience with him in Warrior Forum.
I hope I haven’t come across as maligning Mike Dillard. That’s not my intention. Our intention here is only to make students of marketing know what works and what doesn’t.
Thanks John.
Jose
We are Professional Pointers. New students of Network Marketing needs to know that it is important to be a critical thinker. Yes we need a duplicatable system that everyone in your team can use, but we can think for ourself.
People who know, like and trust us will believe in what we suggest to them. When people trust you, they will want to do business with you.
I think it’s good to know what to point your friends to and what not. I like Paul Myers’ work, because he is very knowledgeable but also because I like his written voice and his writing style. And then the way he can make you feel that you too will advance and become good or even great in the future.
He seems to really give all he knows to his readers. I would point people to him, like John once pointed me to him.
John pointed me to another lady too years ago;
(Ali Brown) and she has only been successful all these past years. She too has the ability to share all she knows (at least that is the impression I have)and she also has a good developed empathy.
These are the people I want to learn from.I would point people to them if they ask me.
Thank you John.